FAQ
Frequently Asked Questions (FAQ)
Welcome to Henia’s FAQ section! We've answered the most common questions to help you quickly find the information you need about our sweaters, shipping, returns, and more.
GENERAL QUESTIONS
Q: What is Henia?
A: Henia is an online store offering a cozy, stylish collection of cardigan sweaters, kids sweaters, and new arrivals. Our pieces are thoughtfully designed to bring warmth, comfort, and effortless elegance to everyday life.
Q: What materials are Henia products made from?
A: All Henia sweaters are crafted from soft, high-quality materials that are gentle on the skin, durable for everyday use, and cozy for all-day wear.
Q: How can I contact Henia’s customer support?
A: You can easily reach our friendly support team via the Contact Us page on our website or by emailing us at Support@henia.shop. We’re always here to help!
ORDERING AND SHIPPING
Q: How do I place an order on Henia?
A: It’s easy! Just browse our latest collections, select your favorite items, and follow our secure checkout process to complete your order.
Q: When will my order be shipped?
Handling Time: Orders are processed within 1–2 business days (Monday to Friday).
Transit Time: Most orders arrive within 4–6 business days.
Cut-Off Time: Orders placed after 5:00 PM (EST) are processed the next business day.
Total Delivery Time: Typically 5–8 business days including processing and shipping.
Q: What are the shipping costs?
A: We offer free shipping on all orders.
Q: Can I track my order?
A: Yes! Once your order has been shipped, you’ll receive a tracking link via email. You can also check the status of your order anytime on the “Track Your Order” page of our website.
Q: What payment methods does Henia accept?
A: We accept a variety of secure and convenient payment options, including:
Credit & Debit Cards
- PayPal
- Venmo
RETURNS AND EXCHANGES
Q: What is Henia’s return policy?
A: We offer a 30-day hassle-free return policy. If you're not fully satisfied with your purchase, you can return it within 30 days of delivery. Please visit our Return Policy page for complete details.
Q: How do I initiate a return or exchange?
A: Visit the Returns section on our website and follow the simple instructions. Our customer support team is happy to assist you throughout the process.
Contact Information
Business Name: Henia
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday To Friday)
Business Contact: +1 (732) 214-1563
Business Email: Support@henia.shop
Business Address: 603 Grand Ave, Brady Texas 76825, United States